Shipping & Delivery Policy

Last Updated: October 24, 2026

1. Shipping Information

At Colossal Prints, we strive to provide a smooth and reliable shipping experience for every customer. We understand how important it is to receive your custom DTF transfers and DTF gang sheets in excellent condition.

Our business operates from Kuna, Idaho 83634, United States, and we work to prepare and ship orders as efficiently as possible.

Please review our shipping guidelines before placing your order.

2. Order Processing & Production Time

All DTF transfers and custom DTF gang sheets are printed according to your selected sizes, quantities, and submitted artwork.

Processing times may vary depending on:

• Order size and quantity

• Artwork quality and readiness

• Current production volume

• Product availability

• Holidays and unexpected delays

Important: Production and processing time is separate from shipping transit time.

If you have a specific deadline, please contact us before placing your order to discuss current availability.

3. Shipping Rates & Options

Shipping costs are calculated based on the available delivery options and your order details.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may depend on:

• Delivery destination

• Package size and weight

• Selected shipping service

• Available carrier rates

Please review the available shipping methods during checkout to select the option that best meets your needs.

4. Estimated Delivery Times

Delivery times vary based on the shipping destination, selected carrier, and shipping service.

Any estimated delivery date is provided for planning purposes and is not a guaranteed arrival date unless specifically stated.

Please remember that shipping transit time begins after your order has completed production and has been handed over to the shipping carrier.

Shipping delays may occasionally occur due to weather, carrier disruptions, holidays, or other circumstances outside our control.

5. Order Tracking

When tracking information is available for your shipment, it may be provided through your order confirmation or shipping notification.

Tracking updates are managed by the shipping carrier and may not appear immediately after a shipping label is created.

If you have questions about your shipment, please contact us with your order number and email address.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please verify your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City and state

• ZIP code

• Contact information

If you notice an address error, contact us immediately at Colossalprints@gmail.com.

Address changes may not be possible after an order has shipped.

Additional shipping charges caused by an incorrect customer-provided address may apply, subject to applicable law.

7. Lost, Delayed, or Missing Packages

If your order appears lost, delayed, or missing, please contact us so we can review the available shipping information.

We may work with the shipping carrier to investigate delivery issues and determine an appropriate resolution.

Please provide your order number, tracking information (if available), and a description of the issue.

We will review each situation individually, in accordance with applicable consumer protection laws.

8. Damaged Packages

If your DTF transfers or gang sheets arrive damaged, please contact us promptly.

To help us review the issue, please provide:

• Your order number

• Photographs of the damaged packaging

• Clear photographs of the affected transfers

• A description of the damage

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.

9. Shipping Delays

Although we make every effort to fulfill orders efficiently, delays may occasionally occur due to:

• High order volume

• Artwork-related issues

• Equipment or production interruptions

• Severe weather

• Carrier transportation delays

• Holidays or other unexpected circumstances

If a significant issue affects your order, we will make reasonable efforts to communicate available updates and help resolve the situation.

Nothing in this policy limits any rights or remedies provided by applicable law.

10. Returns & Refunds

Because our products are custom printed, returns and refunds may be subject to certain limitations.

If you receive an incorrect, damaged, or defective product, please contact us for assistance.

For additional information, please review our Return & Refund Policy.

11. Contact Us About Shipping

Have questions about shipping rates, delivery estimates, order processing, or tracking?

We're happy to help!

Colossal Prints

Email: Colossalprints@gmail.com

Phone: +1 (208) 867-7417

Location: Kuna, Idaho 83634, United States

Website: www.colossalprints.com

Thank you for supporting Colossal Prints. We appreciate your business and look forward to helping bring your custom designs to life.

Colossal Prints — Big Ideas. Bold Prints.