Returns Policy

Returns Policy

At Colossal Prints, we want you to be completely satisfied with your purchase. Please review our returns policy below.

Custom Products

Due to the custom nature of our products, we are unable to accept returns on personalized items unless there is a defect in the product or an error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by providing a replacement or refund.

How to Request a Return

To initiate a return, please contact us at colossalprints@gmail.com with your order number and photos of the defective or incorrect item. Our team will review your request and provide instructions.

Refunds

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

If you have any questions about our returns policy, please don't hesitate to contact us.